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Warranty Policy

Warranty Policy:

Parts Avatar fully upholds the warranty policies of the respective manufacturers of the products or goods sold through our site. As such, Parts Avatar does not provide any additional guarantees of performance or durability beyond the quality standards established by the manufacturer.

Typically, for a defective part(s) that meets the warranty criteria of its manufacturer, the warranty can be claimed by the customer if he reorders alike replacement part of our website to be eligible for a full refund for the defective/failed part as long as it falls within an established warranty period.
Parts Avatar reserves the right to refund the consumer the original purchase price of the product if an appropriate replacement is not available.
Return shipping cost is not covered under any circumstance for warranty claims made and will be the customer's complete responsibility. PartsAvatar is not obliged to pay any reimbursement of labor costs, service charges or other expenses in warranty replacements.

How do I make a warranty claim?

To replace a part that is under warranty, order a replacement part from our website and send the defective unit back. The return must be sent in the original manufacturer’s packaging to be eligible for a credit. Refunds will be processed for the defective part under warranty.
Please note that RMA (Return Merchandise Authorization) number is required for all warranty claims. Any returns made without a RMA number will be disregarded. To create RMA, please follow Return Order

Warranty Conditions

Limited Warranty: Unless otherwise expressly stated, all products come with a “Limited Warranty” that solely covers defects in materials or engineering that violate the guarantees or assurances of quality control established by the manufacturer. Hence, products that have been compromised as a result of abuse, misuse, modification, improper installation, or the failure of another part are not covered.

 Warranty Replacement: Warranty offers only replacement of the defective/failed part with a replacement part. Customer is required to reorder the replacement part and then return the defective/failed part back to us in the original manufacturer’s packaging of the received replacement. Refunds will be processed for the defective part under warranty. Return shipping cost of product under warranty claim is not borne by PartsAvatar, and is the customer's complete responsibility. PartsAvatar is not obliged to pay any reimbursement of labor costs, service charges or other expenses in warranty replacements.

Warranty Duration: The warranty period of a product or good sold by Parts Avatar is established by the manufacturer and begins on the date of purchase. This duration typically varies from manufacturer to manufacturer. In order to inform and educate our customers, Parts Avatar has provided an outline of the warranty policies of our major manufacturers below.

Non-Transferable: The limited warranty of a product is non-transferable and is extended only to the original consumer on providing proof of purchase (i.e.the original invoice).

Commercial or Performance Use: The warranty period for a part designated for commercial vehicles comprises no more than 90 days from the date of purchase, and thus falls outside the scope of the limited warranty provided by the manufacturer. Products installed for performance or off-road use invariably void the manufacturers limited warranty.