We ship to all Canadian provinces and territories. Our warehouses are located strategically throughout Canada, ensuring that you will receive your auto parts order quickly at any Canadian physical address.
We offer discounted shipping rates or FREE shipping. Delivery charge are calculated using “live” Purolator, Canada Post, Loomis Express and FedEx freight rates. When you add a part to your Shopping Cart, change a quantity or change your address, the Cart automatically recalculates shipping based on the weight and size of your order and your Postal Code. We try our best to make the shipping charges as low as possible and we do not consider shipping as a profit making business. The delivery charge is waived off if you shop with us for a minimum of CAD$99 value.
Please verify that your shipping address is correct before paying. We are unable to change any addresses after the order has been placed.
If your package is returned to us due to an error in your address and you wish it to be sent back out then a fee equal to the total shipping cost will need to be charged, or return shipping and a 15% restocking fee will be deducted if you wish a refund.
We generally procure and ship the items same day for the Orders placed by noon central time.
Estimated delivery time depends on the following factors:
At times PartsAvatar will not be able to ship to certain locations. This is entirely at their discretion and depends on the availability of shipping carriers in that location.
Returns are easy. Please visit our return procedure page by clicking here to initiate a return. You will receive an email, once you have initiated a return. Return fees are borne by the customer.
Right now, we do not ship outside Canada.
There are NO hidden charges when you make a purchase on Parts Avatar. The prices listed for all the items are final. In addition to it we will only charge the applicable federal and provincial taxes and the shipping charges which will be displayed to you at the time of checkout.
It means that the ground shipping is waived off if your total cart value for products is above $99.
The estimated delivery time is dependent on the destination to which you want the order to be shipped and the shipping method you have opted for while checking out. We offer different shipping options like ground, express saver, FedEx 2 day, Priority overnight, first overnight and the charges vary according to the time taken by each option. In order to check the shipping options available for your location add the items to your cart and proceed to checkout. We ship the parts from various auto parts warehouses in Canada and depending on the availability of the parts and your location, the parts are shipped from the nearest warehouse.
We use the services of Purolator, Canada Post, FedEx and Loomis-Express to ship the orders. Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific order, add the item(s) to cart, proceed to checkout and enter the shipping address and postal code. If you wish to change the quantity, please click on the "Update" button to see the revised shipping charges. Shipping is waived off if your total cart value for products is above $99. The shipping costs charged from you will be the same which you have agreed to while checking out. Once you submit the order we do not add any extra charges after that.
In case you've received a damaged/defective/not-as-described part, you can return it to us for replacement within 30 days of shipment. The return shipping charges in such case will be borne by PartsAvatar. For returning the order, click here and follow the return process steps.
After you have placed the order, an email will sent to you confirming that we have received your order. Furthermore, an email with the tracking information will be sent to you once your order is shipped. You can check the status of your order by signing into your account.
Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track. If you are not registered with PartsAvatar then click on "Order Status" button in the footer of the home page and enter your order number and e-mail address to know the status of your order.
If you do not receive the order within the estimated time you can email us your complaint with the invoice (to view your invoice log into your account) at email@example.com or call us at 1-844-850-5333.