We provide shipping options to all Canadian provinces and territories. Our warehouses are located strategically throughout Canada, making sure that you receive your parts order as soon as possible at any physical Canadian address.
We offer FREE ground shipping or discounted shipping rates on all products. The shipping is Free if you shop for a minimum of 99 CAD$ value pre-tax.
We are unable to change the shipping address after the order has been placed. If your package is returned to us due to an error in your address and you would like us to send it out again, then either the shipping costs will be charged for both ways, or the return process will be started and refund will be initiated. Please note that the return shipping costs and a 15% restocking fee will be deducted from your refund.
We have warehouses strategically located in (Toronto & Montreal) on the eastern side and (Edmonton & Vancouver) on the west side of Canada. Our operational and corporate offices are located in Mississauga (Toronto) and Edmonton.
Free Shipping Exclusion
In rare scenarios, we may need to add a surcharge for shipping your order due to very high fees charged by carriers or limitations on weight/volume. You will have a chance to review any added fee before your order is fulfilled.
Extended Distance Surcharge
Certain postal codes (about 4%) are very far from our fulfilment centres. The shipping charges for those zones make it economically unviable for us to offer free shipping. Instead of stopping to service such zones, we had to add an extended distance surcharge to make our products accessible to those who need them. The Extended Distance Surcharge is displayed at checkout for postal codes where it is applicable.
PO Box Deliveries
PO Box deliveries can only be fulfilled by Canada Post, and their shipping charges are much higher than other carriers we partner with. Many large items that don't fit in a PO Box also carry a surcharge. Unfortunately, we have to charge a fee to be able to deliver orders to PO Box addresses. The PO Box shipping surcharge is displayed at checkout where it is applicable.
Large Item Surcharge
In rare circumstances, the shipping charges for some orders may be too high due to item weight or size. In such cases, our customer service team would contact you for the next steps.
We generally procure and ship the items same day for the Orders placed by noon central time.
Estimated delivery time depends on the following factors:
- Product's availability in the warehouse. 99% of the time we have the part available in our warehouse at the time you ordered it through our website.
- The destination to which you want the order shipped to and location of the warehouse. We have 4 warehouses all across Canada. Delivery times are also influenced by product availability, geographic location of the customer, and our shipping carrier’s time-to-deliver in your location.
- It is possible that the courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. Some courier partners do not work on public holidays, Saturdays and Sundays and this is factored in to the delivery dates.
Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into your account and selecting the order you wish to track. If you are not registered with Parts Avatar then click on "Order Status" button in the footer of the home page and enter your order number and e-mail address to check the status of your order.