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When will my order arrive?
Shipping Carriers
carriers


We provide shipping options to all Canadian provinces and territories. Our warehouses are located strategically throughout Canada, making sure that you receive your parts order as soon as possible at any physical Canadian address.

We offer FREE ground shipping or discounted shipping rates on all products. The shipping is Free if you shop for a minimum of 99 CAD$ value pre-tax.

We are unable to change the shipping address after the order has been placed. If your package is returned to us due to an error in your address and you would like us to send it out again, then either the shipping costs will be charged for both ways, or the return process will be started and refund will be initiated. Please note that the return shipping costs and a 15% restocking fee will be deducted from your refund.

All Location

We have warehouses strategically located in (Toronto & Montreal) on the eastern side and (Edmonton & Vancouver) on the west side of Canada. Our operational and corporate offices are located in Mississauga (Toronto) and Edmonton.

Free Shipping Exclusion

In rare scenarios, we may need to add a surcharge for shipping your order due to very high fees charged by carriers or limitations on weight/volume. You will have a chance to review any added fee before your order is fulfilled.

Extended Distance Surcharge

Certain postal codes (about 4%) are very far from our fulfilment centres. The shipping charges for those zones make it economically unviable for us to offer free shipping. Instead of stopping to service such zones, we had to add an extended distance surcharge to make our products accessible to those who need them. The Extended Distance Surcharge is displayed at checkout for postal codes where it is applicable.

PO Box Deliveries

PO Box deliveries can only be fulfilled by Canada Post, and their shipping charges are much higher than other carriers we partner with. Many large items that don't fit in a PO Box also carry a surcharge. Unfortunately, we have to charge a fee to be able to deliver orders to PO Box addresses. The PO Box shipping surcharge is displayed at checkout where it is applicable.

Large Item Surcharge

In rare circumstances, the shipping charges for some orders may be too high due to item weight or size. In such cases, our customer service team would contact you for the next steps.

Estimated Delivery Time
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We generally procure and ship the items same day for the Orders placed by noon central time.

Estimated delivery time depends on the following factors:

  • Product's availability in the warehouse. 99% of the time we have the part available in our warehouse at the time you ordered it through our website.
  • The destination to which you want the order shipped to and location of the warehouse. We have 4 warehouses all across Canada. Delivery times are also influenced by product availability, geographic location of the customer, and our shipping carrier’s time-to-deliver in your location.
  • It is possible that the courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. Some courier partners do not work on public holidays, Saturdays and Sundays and this is factored in to the delivery dates.
Shipping Q&A

We do not ship outside Canada at the moment.

We offer free shipping on most orders over $99. Orders under $99 are subjected to shipping charges that vary depending on the item you are ordering, as well as the delivery location. Exact costs will be available during checkout.

Shipping and delivery time depends on product's availability in the warehouse, as well as the destination to which you want the order shipped to.

We use the services of Purolator, Canada Post, FedEx and Loomis-Express to ship the orders. Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific order, add the item(s) to cart, proceed to checkout and enter the shipping address and postal code. If you wish to change the quantity, please click on the"Update" button to see the revised shipping charges. Shipping is waived off if your total cart value for products is above $99. The shipping costs charged from you will be the same which you have agreed to while checking out. Once you submit the order we do not add any extra charges after that.

In rare cases, we will not be able to ship to certain locations. This may happen due to absence of shipping options to that location, or availability of select parts near that area.

Returns are easy. Please visit our return procedure page by clicking here. For more details, please follow our Return Policy.

After you have placed the order, we will send you an email confirming order receipt. We will also send an email with the tracking information once your order is shipped. You can check the status of your order by signing into your account.

Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into your account and selecting the order you wish to track. If you are not registered with Parts Avatar then click on "Order Status" button in the footer of the home page and enter your order number and e-mail address to check the status of your order.

If you have not received your order within the estimated time, send us an email at shipping@partsavatar.ca. Please provide us with your order number along with your name and the email used to place the order and one of our customer service representatives will get in touch with you to provide more insight on the location of your order.