Return Policy
Not satisfied with the item quality, size or delivery?
Raise a return request within 30 days of item delivery
Not satisfied with the item received?
HOW TO RETURN?
100% Refund
or Replacement

Return Policy

Almost all the parts sold by us are returnable within 30 days provided they have not been installed or damaged by you. The return shipping charges will be reimbursed by us only if the product is found to be defective at the time of shipment or there is some shipping error on our part and the maximum reimbursement for return shipping will be equal to the shipping charged by us while the delivery of the order. In all other cases the return shipping charges will be borne by the customer. A 15% restocking fee is charged on the returns which are not the result of our mistake. The refunds are normally made within 10 days of receiving the returned order to the card with which the payment has been made.

Returns

  • If you want to return the product for any reason you can do so within 30 days of delivery provided the part has not been used or damaged by you. The part should be returned with the original packing and in the same condition as it was at the time of delivery. If you have any queries relating to the part after the expiry of 30 day period, you can contact the manufacturer of the part. For returning the part, click here and follow the return process steps. Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
  • Yes, you can return part of your order within 30 days of the shipment. For queries after the 30 day period please contact the manufacturer of the part.
  • Please follow our return process here and place a new order for the parts you want in exchange. You will be refunded for your old parts once we receive them. However, you can get your new parts at normal delivery times independent of the refund.
  • For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 4 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to the manufacturer or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 10 days).
  • Our return process follows the regular returns timeline. You will be refunded for your old parts or they will be replaced only after we receive them. However, if you want new parts faster, then please place a new order for the parts, and you can get your new parts at normal delivery times independent of the refund.
  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
  • Please review the returns process here for instructions to ship it to our address through your local mailing store with RMA RECEIPT.

Core Returns

  • When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers. Numerous items are still re-manufactured today and for good reason. Fuel injectors for instance and a very easy item to re-manufacture (if you have the expensive cleaning machine, all the new internal parts needed, and of course the know-how) and they save the end user hundreds of dollars. A typical gasoline fuel injector can cost $150-$300 or more easily, If you need all 8 injectors, well that is around $1500. A re-manufactured fuel injector can cost only $75-$200, purchasing 8 is half the price and a huge savings. If you need diesel fuel injectors, well then you will almost always purchase re-manufactured as many times new is not even available.
  • In the auto parts world, there are parts that can be recycled or re-manufactured and there are many parts which falls under this category. The customer pays the core deposit at the time of purchase of this item. After receiving their new part, the buyer can send back their old part, or "core". Once the core is returned to the seller and it has been inspected to ensure it is rebuild-able and resell-able, the core deposit is fully refunded to the buyer.
  • You can send your core back to PartsAvatar along with your RMA. Please see our Return Order page for instructions. Returning the core allows parts to be re-manufactured / recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!
  • Core returns are processed the same way as a regular return, please see our Return Order page here to know about our return procedure. To receive credit, a returned core must be complete and in its original, unmarked manufacturer's packaging. Parts Avatar is not responsible for any shipping costs or other expenses associated with returning the core to us.

Refunds

  • For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 4 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to the manufacturer or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 10 days).
  • We will not process a return or a refund until we have received the item. So in case you change your mind, you can retain the item and you don’t need to do anything else.
  • * Almost all products are eligible for coverage related to basic mechanical malfunction of the product during the entire term of coverage (as specified by the manufacturer). Parts Avatar does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. The summary below does not include all the terms and limitations of each manufacturer's warranty, and manufacturers may change their warranty terms without notice (to you or to us). For warranty details, please visit the manufacturer's website.
    * Warranties apply only to the original purchaser of the part, and to the vehicle for which it was listed in our catalog and on which the part was originally installed.
    * Terms listed apply only for parts used on a private passenger vehicle; warranties for cargo, commercial or off-road vehicles may be more limited.
    * Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses.
    * Replacement under warranty does not extend the warranty term. Warranties begin upon delivery.
    * Once you have established the product is under warranty you can order a replacement unit off our website and send the defective unit back in the replacement. To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging
  • Shipping charges are not refundable unless the return is due to our mistake. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived is defective, or if the manufacturer confirms that our catalog information is incorrect. Also, if you refuse the delivery of the package or the carrier returns a package because you provided an invalid address, the total cost of shipping for both sides of transportation (for delivery and for back-return) will be deducted from your refund.
  • Refunds are normally done in the same mode as the payment, i.e. PayPal or credit card.
  • When we send a refund, you will receive a confirmation email from us. Please contact us immediately by chat, or phone at +1 844 850 5333 or by email at support@partsavatar.ca if you haven’t received your confirmation email. If you have not received the refund after receiving our email, please contact your bank for any issues. Sometimes financial organizations take a longer time to process the refund request. We can definitely help you with any follow up details requested by your bank.

Cancellations

  • Normally there is very limited time to cancel the order because the order is forwarded to the warehouse immediately after the order confirmation process is complete. To check whether an order can be cancelled or not you will have to log into your account. In “My Account” section if the order you wish to cancel is showing the status as “open order” then you can cancel it by pressing “cancel order” button. However once the processing of the order starts and the status of order has changed from "open order" to "recent orders", it cannot be cancelled. However, you can initiate a return, with the unopened package, once you receive the package.
  • Normally there is very limited time to cancel the order because the order is forwarded to the warehouse immediately after the order confirmation process is complete. To check whether an order can be cancelled or not you will have to log into your account. In “My Account” section if the order you wish to cancel is showing the status as “open order” then you can cancel it by pressing “cancel order” button. However once the processing of the order starts and the status of order has changed from "open order" to "recent orders", it cannot be cancelled. However, you can initiate a return, with the unopened package, once you receive the package.
  • Once you click the “cancel order” button, your order will be cancelled immediately.
  • Refunds are normally done in the same mode as the payment, i.e. PayPal or credit card.
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