Frequently Asked Questions
Finding Parts at PartsAvatar
Question and Answer

We sell a broad range of auto-parts for practically every vehicle brand in North America. Whether you are looking for a deal on brake pads or trying to track down a hard-to-find sensor, Parts Avatar offers you industry-leading coverage for all of your automotive needs.

Question and Answer

We utilize a network of warehouses across the country that specialize in both premier aftermarket brands, as well as original equipment (OE) like you would buy at a dealership, aftermarket parts like you would buy at a local auto parts store, remanufactured parts from leading companies and specialty parts from small companies you may not have heard of (like repair manuals on CD and Ford Explorer/Ranger armrest repair kits). Everything we sell comes with a full manufacturer warranty.

Question and Answer

No, due to a very large inventory list (the number of unique SKUs is in millions), we do not have a paper catalog. All of our available parts are listed in our online catalog which is continually updated.

Question and Answer

All of our available parts are listed in our online catalog which is continually updated.

When you start typing in the search box, our algorithms will try to predict what you are typing and you can choose from a list of proposed keywords to have a faster search. You also have the option to look for parts based on their category, such as "Belts", by using the Category dropdown "Search by Category" on top-left corner of any page.

Payment
Question and Answer

At this time, we accept Visa, MasterCard, Discover, American Express, debit cards with the Visa and Master Card logos and PayPal. PartsAvatar.ca does not accept Cash On Delivery (COD), personal checks, debit cards without the Visa or MasterCard logos.

Question and Answer

Your online transaction on Parts Avatar is secure with the highest levels of transaction security currently available on the Internet. Part Avatar uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

Your card details are completely safe with us as we use strong encryption and tokenization to protect payment data. Technically, we never save your card information on our side, we only store a card token, which is provided to us by the payment processor. Tokens contain secret information that proves an identity, such as credit card details or personal data that appears as random characters. Tokens replace the identifying information (a 16-digit card number) with substituted credentials for added protection.

Question and Answer

If your credit card is being rejected, try to make payment through another card. You should also contact your credit card provider or your associated bank and ask them for the rejection’s reason. If that too doesn't work, then contact us through online chat or call us at 1-844-850-5333. We will be glad to help you.

Question and Answer

When we send a refund, you will receive a confirmation email from us. Please contact us immediately by chat, or phone at +1 844 850 5333 or by email at support@partsavatar.ca if you haven’t received your confirmation email. If you have not received the refund after receiving our email, please contact your bank for any issues. Sometimes financial organizations take a longer time to process the refund request. We can definitely help you with any follow up details requested by your bank.

Question and Answer

There are NO hidden charges when you make a purchase on Parts Avatar. The prices listed for all the items are final. In addition to it we will only charge the applicable federal and provincial taxes and the shipping charges which will be displayed to you at the time of checkout.

Account & Order Status
Question and Answer

No, it is not necessary to sign up to buy the parts on PartsAvatar and you can proceed to check out as a guest. However, it is always better to get registered with the site as it saves time by storing your card information and shipping address. In addition to it you can easily browse the saved orders and the past orders by logging into your account.

Question and Answer

"My Account" allows you to save the items you liked in your shopping cart for future use. It also helps you to track your recent and past orders. In "My Account" you can save your past shipping addresses for future use. Also, we can save your credit card information in an encrypted way. You can change/update your account information by signing into your account and then click on the "Account Details" tab.

Question and Answer

If you forgot your password, please click here and fill in your email address. You will be sent an email to the email address you have registered with us with a link to reset your password.

Question and Answer

After you have placed the order, an email will sent to you confirming that we have received your order. Furthermore, an email with the tracking information will be sent to you once your order is shipped. You can check the status of your order by signing into your account.

Question and Answer

Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track. If you are not registered with PartsAvatar then click on "Order Status" button in the footer of the home page and enter your order number and e-mail address to know the status of your order.

Question and Answer

No, the parts which are not in stock cannot be ordered.

Question and Answer

To view your previous orders with us simply click here and login with the email address and password you registered with us. After logging in go to "My Account" and the page that opens will show your open orders, recent orders and past orders.

Question and Answer

Normally there is very limited time to cancel the order because the order is forwarded to the warehouse immediately after the order confirmation process is complete. To check whether an order can be cancelled or not you will have to log into your account. In "My Account" section if the order you wish to cancel is showing the status as "open order" then you can cancel it by pressing "cancel order" button. However once the processing of the order starts and the status of order has changed from "open order" to "recent orders", it cannot be cancelled. However, you can initiate a return, with the unopened package, once you receive the package.

Shipping & Delivery
Question and Answer

It means that the ground shipping is waived off if your total cart value for products is above $99.

Question and Answer

We use the services of Purolator, Canada Post, FedEx and Loomis-Express to ship the orders. Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific order, add the item(s) to cart, proceed to checkout and enter the shipping address and postal code. If you wish to change the quantity, please click on the "Update" button to see the revised shipping charges. Shipping is waived off if your total cart value for products is above $99. The shipping costs charged from you will be the same which you have agreed to while checking out. Once you submit the order we do not add any extra charges after that.

Question and Answer

Right now, we do not ship outside Canada.

Question and Answer

No, the parts which are not in stock cannot be ordered. However, the inventory is updated hourly and you can check the future availability by talking to our customer service by clicking here.

Question and Answer

The estimated delivery time is dependent on the destination to which you want the order to be shipped and the shipping method you have opted for while checking out. We offer different shipping options like ground, express saver, FedEx 2 day, Priority overnight, first overnight and the charges vary according to the time taken by each option. In order to check the shipping options available for your location add the items to your cart and proceed to checkout. We ship the parts from various auto parts warehouses in Canada and depending on the availability of the parts and your location, the parts are shipped from the nearest warehouse.

Question and Answer

If you do not receive the order within the estimated time you can email us your complaint with the invoice (to view your invoice log into your account) at support@partsavatar.ca or call us at 1-844-850-5333.

Question and Answer

In case you've received a damaged/defective/not-as-described part, you can return it to us for replacement within 30 days of shipment. The return shipping charges in such case will be borne by PartsAvatar. For returning the order, click here and follow the return process steps.

Question and Answer

Shipping charges are not refundable unless the return is due to our mistake. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived is defective, or if the manufacturer confirms that our catalog information is incorrect. Also, if you refuse the delivery of the package or the carrier returns a package because you provided an invalid address, the total cost of shipping for both sides of transportation (for delivery and for back-return) will be deducted from your refund.

Question and Answer

For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 4 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to the manufacturer or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 10 days).

Question and Answer

If you return a part which you do not need, the price of the part and the taxes will be refunded to you, however the shipping costs cannot be recovered.

Cancellations
Question and Answer

Normally there is very limited time to cancel the order because the order is forwarded to the warehouse immediately after the order confirmation process is complete. To check whether an order can be cancelled or not you will have to log into your account. In "My Account" section if the order you wish to cancel is showing the status as "open order" then you can cancel it by pressing "cancel order" button. However once the processing of the order starts and the status of order has changed from "open order" to "recent orders", it cannot be cancelled. However, you can initiate a return, with the unopened package, once you receive the package.

Question and Answer

Normally there is very limited time to cancel the order because the order is forwarded to the warehouse immediately after the order confirmation process is complete. To check whether an order can be cancelled or not you will have to log into your account. In "My Account" section if the order you wish to cancel is showing the status as "open order" then you can cancel it by pressing "cancel order" button. However once the processing of the order starts and the status of order has changed from "open order" to "recent orders", it cannot be cancelled. However, you can initiate a return, with the unopened package, once you receive the package.

Question and Answer

Once you click the "cancel order" button, your order will be cancelled immediately.

Question and Answer

When we send a refund, you will receive a confirmation email from us. Please contact us immediately by chat, or phone at +1 844 850 5333 or by email at support@partsavatar.ca if you haven’t received your confirmation email. If you have not received the refund after receiving our email, please contact your bank for any issues. Sometimes financial organizations take a longer time to process the refund request. We can definitely help you with any follow up details requested by your bank.

Question and Answer

You will have to cancel the whole order if you don't want some of the items. Later you can place a fresh order for any remaining desired items. Please note a part of the order cannot be cancelled.

Question and Answer

Yes, you can return part of your order within 30 days of the shipment. For queries after the 30 day period please contact the manufacturer of the part.

Question and Answer

For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 4 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to the manufacturer or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 10 days).

Question and Answer

Refunds are normally done in the same mode as the payment, i.e. PayPal or credit card.

Question and Answer

Please review the return policy and period here.

Almost all the parts sold by us are returnable within 30 days provided they have not been installed or damaged by you. To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging. Cores must be returned in the box the new part came in. Shipping charges are not refundable unless the return is due to our mistake. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived defective, or if the manufacturer confirms our catalog information is incorrect If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.  A 15% restocking fee is charged on the returns which are not the result of our mistake.

For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 4 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to the manufacturer or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 10 days).

Question and Answer

If you return a part which you do not need, the price of the part and the taxes will be refunded to you, however the shipping costs cannot be recovered.

Returns, Replacement & Warranty
Question and Answer

Please review the return policy and period here.

Almost all the parts sold by us are returnable within 30 days provided they have not been installed or damaged by you. To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging. Cores must be returned in the box the new part came in. Shipping charges are not refundable unless the return is due to our mistake. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived defective, or if the manufacturer confirms our catalog information is incorrect If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.  A 15% restocking fee is charged on the returns which are not the result of our mistake.

For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 4 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to the manufacturer or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 10 days).

Question and Answer

Please review the return policy and period here.

Question and Answer

Almost all the parts sold by us are returnable within 30 days of shipment provided they have not been installed by you. Any queries after the 30 day period will not be entertained by us and you will have to contact the manufacturer of the part. For returning the order, click here and follow the return process steps.

Question and Answer

The return should be sent to the following address with original packaging.

PartsAvatar (Returns)
12743 80 Ave,
Surrey, BC,
V3W 3A6, Canada.

Question and Answer

Shipping charges are not refundable unless the return is due to our mistake. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived is defective, or if the manufacturer confirms that our catalog information is incorrect. Also, if you refuse the delivery of the package or the carrier returns a package because you provided an invalid address, the total cost of shipping for both sides of transportation (for delivery and for back-return) will be deducted from your refund.

Question and Answer

If you want to return the product for any reason you can do so within 30 days of delivery provided the part has not been used or damaged by you. The part should be returned with the original packing and in the same condition as it was at the time of delivery. If you have any queries relating to the part after the expiry of 30 day period, you can contact the manufacturer of the part. For returning the part, click here and follow the return process steps. Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.

Question and Answer

In case you've received a damaged/defective/not-as-described part, you can return it to us for replacement within 30 days of shipment. The return shipping charges in such case will be borne by PartsAvatar.

Question and Answer

Please follow our return process here and place a new order for the parts you want in exchange. You will be refunded for your old parts once we receive them. However, you can get your new parts at normal delivery times independent of the refund.

Question and Answer

Our return process follows the regular returns timeline. You will be refunded for your old parts or they will be replaced only after we receive them. However, if you want new parts faster, then please place a new order for the parts, and you can get your new parts at normal delivery times independent of the refund.

Question and Answer

Please review the returns process here for instructions to ship it to our address through your local mailing store with RMA RECEIPT.

Question and Answer

We allow for both, cancellations and returns within specified timeframes. You can also call us with your order number, for any other issue with your purchase.

Question and Answer

Parts Avatar fully upholds the warranty policies of the respective manufacturers of the products or goods sold through our site. As such, Parts Avatar does not provide any additional guarantees of performance or durability beyond the quality standards established by the manufacturer. The warranty period of a product or good sold by Parts Avatar is established by the manufacturer and begins on the date of purchase. To view Warranty Policy in detail click here.

Question and Answer

* Almost all products are eligible for coverage related to basic mechanical malfunction of the product during the entire term of coverage (as specified by the manufacturer). Parts Avatar does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. The summary below does not include all the terms and limitations of each manufacturer's warranty, and manufacturers may change their warranty terms without notice (to you or to us). For warranty details, please visit the manufacturer's website.
* Warranties apply only to the original purchaser of the part, and to the vehicle for which it was listed in our catalog and on which the part was originally installed.
* Terms listed apply only for parts used on a private passenger vehicle; warranties for cargo, commercial or off-road vehicles may be more limited.
* Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses.
* Replacement under warranty does not extend the warranty term. Warranties begin upon delivery.
* Once you have established the product is under warranty you can order a replacement unit off our website and send the defective unit back in the replacement. To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging

Question and Answer

Please review the warranty policy here.

Refunds
Question and Answer

For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 4 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to the manufacturer or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 10 days).

Question and Answer

Refunds are normally done in the same mode as the payment, i.e. PayPal or credit card.

Question and Answer

Shipping charges are not refundable unless the return is due to our mistake. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived is defective, or if the manufacturer confirms that our catalog information is incorrect. Also, if you refuse the delivery of the package or the carrier returns a package because you provided an invalid address, the total cost of shipping for both sides of transportation (for delivery and for back-return) will be deducted from your refund.

Question and Answer

When we send a refund, you will receive a confirmation email from us. Please contact us immediately by chat, or phone at +1 844 850 5333 or by email at support@partsavatar.ca if you haven’t received your confirmation email. If you have not received the refund after receiving our email, please contact your bank for any issues. Sometimes financial organizations take a longer time to process the refund request. We can definitely help you with any follow up details requested by your bank.

Question and Answer

We will not process a return or a refund until we have received the item. So in case you change your mind, you can retain the item and you don’t need to do anything else. 

Question and Answer

In case you've received a damaged/defective/not-as-described part, you can return it to us for replacement within 30 days of shipment. The return shipping charges in such case will be borne by PartsAvatar. Please click here to see our return procedure.

Question and Answer

Parts Avatar fully upholds the warranty policies of the respective manufacturers of the products or goods sold through our site. As such, Parts Avatar does not provide any additional guarantees of performance or durability beyond the quality standards established by the manufacturer. The warranty period of a product or good sold by Parts Avatar is established by the manufacturer and begins on the date of purchase. To view Warranty Policy in detail click here.

Question and Answer

* Almost all products are eligible for coverage related to basic mechanical malfunction of the product during the entire term of coverage (as specified by the manufacturer). Parts Avatar does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. The summary below does not include all the terms and limitations of each manufacturer's warranty, and manufacturers may change their warranty terms without notice (to you or to us). For warranty details, please visit the manufacturer's website.
* Warranties apply only to the original purchaser of the part, and to the vehicle for which it was listed in our catalog and on which the part was originally installed.
* Terms listed apply only for parts used on a private passenger vehicle; warranties for cargo, commercial or off-road vehicles may be more limited.
* Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses.
* Replacement under warranty does not extend the warranty term. Warranties begin upon delivery.
* Once you have established the product is under warranty you can order a replacement unit off our website and send the defective unit back in the replacement. To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging

Question and Answer

Please review the warranty policy here.

Question and Answer

We allow for both, cancellations and returns within specified timeframes. You can also call us with your order number, for any other issue with your purchase.

Core
Question and Answer

When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers. Numerous items are still re-manufactured today and for good reason. Fuel injectors for instance and a very easy item to re-manufacture (if you have the expensive cleaning machine, all the new internal parts needed, and of course the know-how) and they save the end user hundreds of dollars. A typical gasoline fuel injector can cost $150-$300 or more easily, If you need all 8 injectors, well that is around $1500. A re-manufactured fuel injector can cost only $75-$200, purchasing 8 is half the price and a huge savings. If you need diesel fuel injectors, well then you will almost always purchase re-manufactured as many times new is not even available.

Question and Answer

In the auto parts world, there are parts that can be recycled or re-manufactured and there are many parts which falls under this category. The customer pays the core deposit at the time of purchase of this item. After receiving their new part, the buyer can send back their old part, or "core". Once the core is returned to the seller and it has been inspected to ensure it is rebuild-able and resell-able, the core deposit is fully refunded to the buyer.

Question and Answer

You can send your core back to PartsAvatar along with your RMA. Please see our Return Order page for instructions. Returning the core allows parts to be re-manufactured / recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!

Question and Answer

Core returns are processed the same way as a regular return, please see our Return Order page here to know about our return procedure. To receive credit, a returned core must be complete and in its original, unmarked manufacturer's packaging. Parts Avatar is not responsible for any shipping costs or other expenses associated with returning the core to us.